These Terms and Conditions ("Terms") apply to teaassociates.com.au (the "Website") and govern your use of our Website, your purchases, and interactions with our business, Tea Associates. By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Website.
- Introduction
These Terms and Conditions form a legally binding agreement between you ("User," "you," or "your") and Tea Associates ("we," "us," or "our") regarding the use of the Website and our services. We reserve the right to update these Terms periodically, and any changes will be effective upon posting. Continued use of the Website after such changes signifies your acceptance of the revised Terms.
- Definitions
- "Website" refers to teaassociates.com.au and all pages within.
- "User" means anyone who accesses or uses the Website.
- "Customer" refers to anyone who places an order through our Website.
- Conditions of Use
User Conduct
By accessing our Website, you agree to:
- Use it for lawful purposes only.
- Avoid disrupting or interfering with its security, functionality, or usability.
- Not engage in activities that could harm our business, reputation, or customers.
Eligibility
- By placing an order, you agree to provide accurate and complete information and to update it if necessary.
- Ordering Process and Eligibility
- Orders are placed through our Website. After placing an order, you will receive an email confirmation. Please review this confirmation for accuracy and notify us immediately of any discrepancies.
- For subscriptions, a Tea Associates account will be automatically created upon initial payment processing, and subsequent payments will be processed automatically without additional reminders.
- Tea Associates does not guarantee the availability of all products at all times; however, we do our best to maintain stock for subscription orders.
- Subscription Service
Our Subscription Service allows you to receive regular deliveries of your favourite tea blends. When you choose the subscription option for a product, you are creating a repeat order for that item, allowing you to maintain your tea routine seamlessly.
Subscriptions are available for all loose leaf and biodegradable tea bag products. When you place a subscription order, a customer account will automatically be created for you, if one does not already exist. This account will store your subscription details and allow you to manage your preferences.
Subscribing gives you 10% off each recurring subscription order. This discount is applied to the regular price of the item.
For subscription orders under $85, standard postage charges will apply. Orders totalling $85 or more will qualify for free delivery in line with our existing website policy. Postage costs are added at checkout, and the total amount will be reflected in your payment confirmation.
- Order processing and notifications
Subscription payments are processed automatically on your designated reorder date (clearly located in your Tea Associates account). Once payment is processed, you’ll receive an email confirming your order is on its way.
- Pausing or cancelling your subscription
You may pause, skip a delivery, or cancel your subscription service anytime up to one day before your next payment processing date. Simply log in to your account to make changes.
Subscription payments require a valid credit or debit card. If payment cannot be processed due to insufficient funds or outdated card details, your subscription order will be cancelled. You are responsible for keeping payment information up to date. For security, all payments are processed through secure external gateways, and we do not store or view complete card details.
Discount codes can be applied to the total of your first subscription order only. Subsequent recurring orders will use the standard subscription discount.
- Changes to subscription service
We reserve the right to modify or cancel the subscription service or its terms at any time. Notifications of changes will be sent to your account email.
Subscription purchases are non-refundable, except in cases where an error has occurred on our end.
- Liability Limitations
Tea Associates makes no warranties, express or implied, regarding the Website’s functionality or accuracy of content. We are not liable for:
- Any indirect, incidental, or consequential damages related to Website use.
- Any loss or damages from reliance on content, products, or information provided on our Website.
- Any delays or issues arising from external shipping factors, including but not limited to Australia Post carrier delays, or acts of nature. While we strive to ensure timely delivery, we cannot guarantee delivery dates or times due to factors beyond our control.
- Intellectual Property Rights
All content on this Website—including text, graphics, logos, images, videos, and design elements—is the property of Tea Associates or its content providers and is protected by Australian copyright laws. You may not reproduce, distribute, or otherwise exploit any material on this Website for commercial purposes without written permission from Tea Associates.
- Governing Law
These Terms and your use of the Website shall be governed by and interpreted under the laws of Australia. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the Australian courts.
- Modifications to Terms
Tea Associates reserves the right to modify these Terms and Conditions at any time. Users are encouraged to check this page periodically for any changes. Your continued use of the Website following any modifications indicates your acceptance of the new Terms.
If you have any questions about these Terms, please reach out to us at hello@teaassociates.com.au or 0478 293 617.
